Is a non-refundable ticket completely non-refundable?

Not always. Even when the base fare cannot be refunded, some taxes and fees may be returned on cancellation. The fare rules for that ticket show exactly what applies.

Why does changing the date cost more than the change fee?

Along with the airline's change fee, the customer pays any difference between the old fare and the fare available for the new date. If the new date is busier, the difference can be significant.

Where can I see the fare rules before booking on GhaiTravels.in?

Fare options are shown side by side with their baggage allowance, refund status and the airline's fare rules, so you can check them before you book.

How can I avoid disputes with customers over fare rules?

Explain the refund, date-change and baggage rules before booking, and share them in writing. When a customer is unsure of their plans, offer a fare with more flexible rules.

Airline Fare Rules Explained: Refunds, Date Changes and Baggage

What are fare rules?

Fare rules are the conditions an airline attaches to each fare. They decide whether the ticket can be refunded, whether the travel date can be changed and at what cost, and how much baggage is included. Airlines often sell the same seat at several fare levels, and the cheapest one usually has the strictest rules.

Comparing common fare types

Names differ from airline to airline, but most fares fall into a few familiar types. The table below shows what customers can usually expect from each.

What customers can usually expect from common fare types
What to check	Lowest fare	Standard fare	Flexible fare
Refund on cancellation	None, or taxes only	Partial, after a cancellation charge	Most of the fare, after a small charge
Date change	Not allowed or high fee	Allowed for a fee plus fare difference	Allowed, often with a low or no fee
Check-in baggage	Sometimes not included	Usually included	Usually included, sometimes more
Seat selection and meals	Usually paid extras	Some included	Often included

How to explain fare rules to your customer

Before you book, compare the fare options side by side and tell your customer three things clearly: whether the ticket is refundable, what it costs to change the date, and how much baggage is included. Mention these in your message or on the e-ticket you share, so the customer has them in writing. If the customer may need to change plans, it is often worth recommending a slightly higher fare with easier rules.